Frequently Asked Questions

Arena Stationery Supplies is an online stationery and educational supplies retailer serving individual customers, families, schools, businesses and other organisations.

Arena Stationery Supplies operates as part of the ArenaPS Group, under Arena Professional Services (PTY) LTD.

We offer a range of school stationery, office supplies, educational resources, textbooks and workbooks, stationery accessories, arts and crafts products, school bags and other related products. Availability varies by product and supplier.

Our online store serves individual consumers, parents, students, schools, businesses, resellers and eligible organisations. Some business pricing and account features require an approved B2B account.

Yes. We assist schools and eligible educational organisations with stationery lists, bulk requirements and institutional quotations. Visit our Schools Supply page to find out more.

Yes. Businesses and eligible organisations can purchase online and may apply for a B2B account to access relevant business pricing, quotation and account-management facilities.

Arena Stationery Supplies operates primarily online. We do not currently offer customer collections or walk-in shopping. Please place orders through the website or contact us for assistance.

We arrange deliveries within South Africa, subject to the delivery address, product availability, courier coverage and any applicable delivery restrictions.

Please use our Contact Us page or the relevant customer-support facility on our website. Include your order number or quotation reference whenever you enquire about an existing order.

Browse our online store, select the products you need, add them to your cart and proceed to checkout. Enter your contact and delivery details, select an available payment method and complete your order.

Available payment methods may include PayFast, Ozow and electronic funds transfer (EFT), as displayed during checkout. Payment options are subject to availability on the website.

Orders are processed after payment has been confirmed, unless an alternative credit arrangement has been approved in writing. EFT orders may remain on hold until payment is received and verified.

Yes. When placing an order, proceed through checkout to the payment screen and select EFT (Electronic Funds Transfer) as your payment method. Your order will remain on hold until payment has been received, verified and the funds have cleared in our account. Order processing will only begin once payment has been confirmed, unless an alternative payment arrangement has been approved in writing.

Contact Customer Support as soon as possible and provide your order number. Changes or cancellations depend on the order's processing, procurement and dispatch status. Cancellation rights and any applicable charges are subject to our Terms & Conditions and applicable law.

Log in to your customer account and visit the Orders section. Order updates may also be sent by email, SMS or WhatsApp where the relevant messaging service is available and enabled.

Contact Customer Support with your order number and a clear description of the issue. If the matter concerns missing, damaged, incorrect or defective products, include photographs and supporting information where appropriate.

Yes. Schools and eligible educational organisations can submit stationery lists for quotation through our Stationery List Quotation Form.

Allow approximately 2–5 working days for a formal institutional stationery-list quotation. Turnaround depends on the list's size, product availability, supplier pricing and the information provided.

Yes. Use the online store's Request a Quote facility for eligible products. Depending on the facility and information available, an online product quotation may be generated instantly or within approximately 24–48 hours. This is different from a formal quotation prepared from a complete school stationery list.

Provide the school's name, contact details, relevant grade or class information, the complete stationery list and any quantities, specifications or preferred brands. Include the required delivery location and deadline if known.

Yes. Parents may use the same stationery-list quotation facilities available to schools to request a quotation for their children's stationery requirements. Alternatively, parents can purchase available products directly through our online store. This is particularly useful during our Back-to-School (BTS) promotional period, when selected stationery products may be offered at discounted BTS prices. Product availability, pricing and promotional conditions apply.

Yes. We supply stationery packs based on school stationery lists and the brands available for the required products. Packs are prepared according to the items and quantities specified, subject to stock availability and supplier lead times. Where a particular brand or product is unavailable, we will advise on suitable alternatives where possible. Please submit your school's stationery list for a quotation and confirmation of availability.

No. Availability can vary by product, brand, supplier and season. Where an item is unavailable or has a longer lead time, we may need to advise on alternatives, partial supply or an updated delivery expectation.

Textbooks and workbooks may take up to 30 days to process and deliver, depending on publisher availability, order volumes and seasonal demand. Some titles may be subject to special ordering or print-on-demand arrangements.

We strongly encourage schools and organisations to submit textbook and workbook requirements early. Early pre-orders give us an opportunity to include requirements in publishers' bulk-order allocations where applicable. Allocation and delivery dates remain subject to publisher confirmation and availability; early ordering does not guarantee a specific allocation or arrival date.

A B2B account is intended for eligible businesses and organisations purchasing for business, institutional, resale or other approved organisational requirements. Approved accounts may have access to business-specific pricing and account features.

Register or apply through the relevant account facility on our website and provide the requested business or organisational information. Approval and access to particular pricing tiers may depend on the information submitted and the applicable account criteria.

Depending on the account type, you may be asked for your organisation's legal or trading name, contact details, billing and delivery addresses, VAT details where applicable, and other information needed to assess or administer the account.

No. Business pricing and account privileges depend on the applicable account approval, product, quantity, pricing tier and quotation terms. Not every product or order will necessarily qualify for a special price.

Approved B2B customers may be eligible for wholesale, volume, project or other negotiated pricing. The applicable price depends on the products, quantities, commercial terms and any written quotation or offer.

Depending on your account permissions and the facilities enabled on the website, the dashboard includes Orders, Conversations, Offers / Quotations, Purchase Lists, Bulk Order, Subaccounts, Downloads, Addresses, Account Details and Wishlist.

The Conversations section provides an account-based facility for viewing or managing relevant communications where this functionality is available. For an urgent order issue, use the published Customer Support contact route rather than relying solely on dashboard messages.

This is the quotation area of the account dashboard. It may allow eligible users to view relevant offers or quotations and access the actions made available for each quotation. The options available depend on the account, quotation and website functionality.

Purchase Lists provides a facility for organising products into lists for future reference or purchasing, where enabled for your account. It can help customers manage recurring or planned stationery requirements.

The Bulk Order section provides access to the bulk-order facility available to your account. Product eligibility, quantities, pricing and order requirements depend on the website's current functionality and the products selected.

Subaccounts is a facility for managing additional account users where enabled and permitted. The available permissions and management options depend on the account configuration.

Downloads provides access to files or downloadable items made available to your account. The files displayed depend on your purchases, account permissions and the resources associated with your account.

The Addresses and Account Details sections allow you to view or manage the information supported by your account. Please keep your business details, contact information and delivery addresses accurate and up to date.

The Wishlist facility allows you to save products for reference, subject to the website's functionality. Saving a product does not reserve stock, fix a price or guarantee future availability.

Yes. Eligible customers can use the online quotation facility or the applicable B2B quotation process. Review the quotation's validity, pricing, quantities, delivery terms and any conditions before accepting it or proceeding to checkout.

Not automatically. A B2B account or negotiated price does not itself constitute a credit facility. Any credit arrangement must be separately assessed and approved in writing.

For products listed online, use the Request a Quote facility where available. Schools and eligible educational institutions needing a quotation based on a complete stationery list should use the dedicated Stationery List Quotation Form.

Some online product quotations may be generated instantly, while others may require approximately 24–48 hours depending on the facility and information available. Formal school stationery-list quotations generally require 2–5 working days.

The validity period should be stated on the quotation. If no validity period is shown or it is unclear, contact us before accepting the quotation, particularly where supplier pricing, stock or delivery costs may change.

Prices are subject to the quotation's stated validity, terms and conditions. Changes in supplier pricing, availability, specifications, quantities or delivery requirements may require a revised quotation. A quotation should not be treated as an indefinite price guarantee.

You may request a quotation for larger quantities or project requirements. Any discount or special price depends on product availability, supplier terms, quantities and the commercial assessment of the request.

An online product quotation does not automatically constitute a tender submission, formal procurement response, nominated-supplier appointment or commitment to supply under separate tender terms. Requests requiring formal tender participation or special procurement documentation are not part of the standard online quotation process.

Manual quotations for unrelated third-party RFQs and tenders are not part of our standard quotation service and may be declined. An exceptional request may be considered separately, subject to review and written approval. Where applicable, a quotation-preparation levy may be proposed and must be agreed in advance.

Where the quotation and account facilities support it, an approved quotation may be used to proceed with an order. Acceptance remains subject to the quotation's validity, stock and supplier confirmation, payment or approved credit terms, and any stated conditions.

We will need to review the available options. Depending on the circumstances, this may involve a revised lead time, an alternative product, a partial supply or an updated quotation. No substitute should be assumed to be approved unless it is agreed with the customer.

Allow approximately 2–5 working days for standard order processing after payment has been confirmed, unless an alternative written arrangement applies. Processing may take longer during busy Back-to-School periods or where products require special ordering or supplier confirmation.

As a general guide, local deliveries in Cape Town and surrounds take approximately 1–3 working days after dispatch; national deliveries via courier services take approximately 3–5 working days after dispatch. These are estimates, not guarantees. Delivery can vary because of the destination, courier schedules, remote locations, public holidays, peak demand and other circumstances.

No. Processing time covers the steps needed to prepare an order for dispatch. Delivery time begins after dispatch and covers the delivery journey to the destination. The total time from ordering to receiving your goods may therefore include both periods.

Yes. Higher order volumes, supplier constraints and seasonal demand can extend processing and delivery times. Customers placing orders for the Back-to-School season should order early, especially for textbooks, workbooks and items requiring supplier procurement.

Urgent or same-day delivery may be considered on a case-by-case basis, depending on stock availability, order timing, destination, delivery capacity and any additional costs. It is not a standard guaranteed service. Contact us before placing the order to establish whether an arrangement is possible.

Customer collections are not currently available. Orders are arranged for delivery using the available delivery methods.

Bulk or high-weight orders, particularly those exceeding approximately 10 kg, may require a manual delivery assessment. We will advise on the available delivery arrangements, applicable costs and any special requirements before dispatch where necessary.

Contact Customer Support promptly, quoting your order number and explaining the problem. Include photographs of damaged goods, packaging and relevant labels where appropriate. Report the issue within the timeframes stated in our published policies. Your rights and the available remedy will depend on the circumstances and applicable consumer law.

We use personal information for purposes such as processing orders, administering accounts, arranging deliveries, handling payments and enquiries, providing customer support, and meeting applicable legal obligations. Please refer to our Privacy Policy for further details.

Our stated policy is that we do not sell customers' personal information. Information may, however, be processed or shared where necessary for legitimate business operations, service delivery, legal compliance or other purposes explained in the Privacy Policy.

Certain service providers may process information needed to perform their functions. These may include payment providers, courier and delivery partners, website services, security or spam-detection tools, and other technology providers. Access and processing are subject to the applicable arrangements and Privacy Policy.

Log in and use the Account Details and Addresses sections where available. If you cannot update a particular detail, contact Customer Support. Keep your email address, phone number and delivery information current so that order communications can reach you.

Use a strong, unique password, keep your login credentials confidential and log out on shared devices. If you suspect unauthorised access or notice unexpected account activity, contact us promptly.

Change-of-mind returns are subject to the applicable terms, product eligibility and return conditions. Our published policies also describe a standard 15-day change-of-mind return window where applicable. This voluntary return arrangement is separate from any statutory rights that may apply to your purchase.

Certain online transactions may qualify for a statutory cooling-off right under the Electronic Communications and Transactions Act (ECTA), including a seven-day period in qualifying circumstances. Exceptions and conditions apply. This right is distinct from a voluntary change-of-mind return policy. Please consult our Consumer Protection information and Terms & Conditions for the applicable rules.

Some bulk, special-order or customised products may not qualify for a change-of-mind return, subject to the applicable terms and law. This does not remove any statutory rights or remedies that may apply to defective, incorrect or otherwise non-compliant goods.

Contact us with your order details and evidence of the issue. Remedies will be assessed under the applicable terms, the circumstances of the purchase and relevant consumer-protection law. Defective or incorrectly supplied goods should not be treated as an ordinary change-of-mind return.

The Resource Hub is intended to bring together useful information, guidance and resources for customers, parents, schools, students and organisations shopping for stationery and educational supplies.

Depending on the resources published, you may find stationery guidance, school-supply information, purchasing advice, product information and links to relevant policies or support resources. Content may be added or updated over time.

Visit our Schools Supply page and the relevant Resource Hub materials. For a formal school stationery-list quotation, use the dedicated Stationery List Quotation Form.

The principal policy pages include Terms & Conditions, Privacy Policy, Consumer Protection and Quotation & Pricing Policy.

Visit our Customer Support page or Contact Us page. Include the relevant order number, quotation reference or account details needed to help us understand your enquiry. Please do not send passwords or full payment-card details.