Customer Support

TRUST INDEX

michelle langeveldt
michelle langeveldt
05/02/2024
Talent Talent
Talent Talent
05/02/2024
Sphiwe Dube
Sphiwe Dube
03/02/2024
I ordered a grade one stationary instead of grade 2 in Jan the 4th if not mistaken about the date. I call and the guy was able to assist with the amendments. I have a refund of R300+ which was supposed to be made on the same month, upto this day, there is no refund made and no feedback on Whatsapp and emails. I attempted to call them again but no answer. I am not sure if I am the only one experiencing this issue or if there are more people who have not received their refund.
Adrian Kamoetie
Adrian Kamoetie
03/02/2024
dominic ashley
dominic ashley
03/02/2024
Hassle Free. Enjoyed the service
Donxgraphics
Donxgraphics
21/01/2024
Do not understand the mere 5 star reviews on this business, it has been an elapsed time since the 5th January 2024 awaiting my twins stationery supplies from this company and today is dated the 16 January 2024, bearing in mind this is not an overseas delivery where one waits an entire month for your items. The online shopping experience is all star however the deliveries and me contacting them endlessly to no availability nor answering/ late answering on WhatsApp is pure frustrating. I kept being pushed back to say my delivery will be the next day and this coming from the owner/ manager but after follow ups nobody answers a call nada nothing. My kids do not have stationery for their first day of school tomorrow due to the lacking interest of this particular business. I expect my delivery done today even if it's midnight. Edit: The stationary arrived as at 18th Jan 2024, with an apology however I messaged to say my order clearly stated deliver to my home whereas some other parents in my area received it to their home just not us, also a side note that I messaged these guys and ignored me yet again and cherry on top the text books that I paid for has not been delivered AS WELL. Friends and contributors I believe that this is the most terrible supplier in the entire western cape rather take your chances with Waltons and pay a bit more
kim thomas
kim thomas
17/01/2024
Do not use this company, they do not answer calls or WhatsApps. And they do not let you know whether there's a delay on your order at all. Tell your fellow parents/schools to use a different supplier.
Robyn Liebenberg
Robyn Liebenberg
27/10/2023
Deborah Poynton
Deborah Poynton
03/08/2023
Responsive, quick to deliver and well priced in comparison to other suppliers
Switch on Inspection Company
Switch on Inspection Company
26/01/2023
The whole process of ordering school stationary was made easy. Thank you !

CONSUMER pROTECTION

A Proud Member of the CGSO.

We are fully registered with the Consumer Goods & Services Ombud as a participating Supplier and will uphold the Consumer Goods and Services Code.
Please do not hestitate to engage with us regarding any unhappiness in our services or products and we will make every effort in our power to remedy the situation amicably within reason.

Our Info: www.arenaps.co.za | 087 702 9983 | info@arenaps.co.za

CGSO Info:  www.cgso.org.za | 081-335 3005 | info@cgso.org.za 

The Consumer Protection Act, No 68 of 2008

The Arena Group and Arena Stationery Supplies subscribes to the aims and obligations of the Consumer Protection Act of South Africa.

All of our products and client purchases are covered under the conditions of the act.   Buying online is especially covered by the act in that when you receive the items for the first time, and you are not entirely happy with the item as you have not had the opportunity to examine the item before purchase you may return the items for a full refund within 5 working days of delivery.  Of course it applies to un-opened packaging, and the delivery of the item is at the cost of the consumer.  We will do our best to accomodate any exchange necessary, but you will be able to claim your right to a full refund for un-opened items in its original packaging.  Clients buying in bulk MUST first establish that they are purchasing the correct items as bulk purchases cannot be returned or exchanged at full cost.  The same applies to special requested items.

Download Act: Consumer Protection Act

The Consumer Protection Act 68 of 2008 aims:

  • to promote a fair, accessible and sustainable marketplace for consumer products and services and for that purpose to establish national norms and standards relating to consumer protection,
  • to provide for improved standards of consumer information,
  • to prohibit certain unfair marketing and business practices,
  • to promote responsible consumer behaviour,
  • to promote a consistent legislative and enforcement framework relating to consumer transactions and agreements,
  • to establish the National Consumer Commission,

Commencement

  • 31 March 2011 (Gazette 33581 of 23 September 2010)

Consumer Goods and Services Ombudsman – ADVISORY NOTE 10: E COMMERCE

This note is provided by the office of the Consumer Goods and Services Ombud (CGSO) to guide consumers and suppliers as to their obligations under the Consumer Protection Act (CPA).

Advisory-Note-ECT-Act-v5pdf

NEWS, ARTICLES & ADVICE POSTS

oUR BUSINESS ORDERING PROCESS

OUR ORDER & DELIVERY PROCESS

Step 1.   Select Suitable Items/Products, and “ADD TO BASKET”

Step 2.  Check and Adjust Quantities, and “PROCEED TO CHECKOUT”

Step 3.  Complete Customer Details and Address Details for Delivery Purposes.

Step 4.  Do a quick review to ensure items are included.  Also note the “value left for free shipping” in order to qualify for “Free Shipping”.  If adjustments are required, select “SHOPPING CART” at the top of the order form which takes you to Step 3.

Step 5.  Select Payment method.  We provided for 2 secure online payment options via PayFast and OZOW.   You may also opt to select EFT.

Step 6.  Select Agreement conditions, and “PLACE ORDER”

Orders are managed sequentially as far possible as a fairness mechanism in order to ensure shortest waiting time for all clients.  Management may intervene should there be a request, or sufficient reason for such an exception.

Step 7.  Orders placed receive an order number and go into the orders queue.

Step 8.  Customers receives confirmation of orders via email and SMS.

Step 9.  Orders will be in queue with status “ON HOLD” or “PENDING PAYMENT”

Step 10.  Orders succesfully paid via PayFast and OZOW will have status “PROCESSING” imediately after payment confirmation is received via the payment platform.   This group skips step 11.

Step 11.  Orders selected as EFT will be remain “ON HOLD” until a “Proof of Payment” is received, AND the monies owing is reflected into our banking accounts. This is unfortunately necesary as a Fraud Mitigating Measure.

Step 12.  Once orders are in processing, it will be in queue for our team to pack your order.  Our Average timeframe is between 1 – 3 days.  Please note:  Exceptions will apply due to “Out of Stock” items and BTS and other busy periods.

Step 13.  Fully processed orders will be marked “COMPLETED” and a status update will be sent to the customer via email and SMS.

Step 14. Orders are queued for delivery based on delivery / shipping method and options.

Step 15.  Customers are advised of Delivery Details, beit local deliveries or courier services.

Step 16.  Orders are scheduled for delivery and delivered.

Clients are most welcome to give feedback or make recomendations to improve our services.

Customers are also welcome to leave a service rating and comments online via

Here on our website
https://www.facebook.com/StationeryArena
https://g.page/r/CR1_ijgUgHbVEAg/review

COLLECTION & DELIVERY TIMEFRAMES

  • Orders are marked “Processing Status” from when the payment is received and reflects in our bank account (business hours).
  • Order placed and payments reflected after 1PM will be enter “Processing” status on the next business day.
  • Orders placed on weekends or public holidays and payments reflected are processed the following business day.
  • Order placed after 1PM will be processed next business day.
  • Orders placed on weekends or public holidays are processed the following business day.
  • Processing takes on average 1 – 3 days, and during extremely busy periods like Back-to-School (BTS), 3 – 10 days.
  • Deliveries are made during business hours 08h00-16h00 Mon-Fri excluding public holidays.
  • Orders are processed from when the payment is received and reflects in our bank account (business hours).
  • Timeframes below applies to regular stock items, and non-standard, or backorder items are subject to delivery timeframes from our suppliers, and commences after “Processing” is concluded, and “Delivery Scheduling” is initiated.
Delivery destination Delivery time
Cape Town Surrounds 1-3 working days
Western Cape 2-4 working days
SA Cities (outside Western Cape) 3-5 working days
Remote / Regions 5-10 working days