Terms and Conditions of Use
Please read these terms and conditions carefully before ordering from Arena Stationery Supplies (a division of The Arena Group). By utilizing this website and placing an order, you agree to be bound by the conditions detailed below. These terms apply specifically to customers residing within South Africa.
1. Orders and Payments
Order Approval & Processing
Once an order has been successfully placed and payment is cleared, it will be scheduled for processing within 48 hours. Please note that items placed in your shopping cart are not finalized until payment is completed; unpaid items can be modified or removed at any time.
Payment Terms
To ensure the rapid fulfillment of your goods, all purchases operate strictly on a Cash-On-Delivery (COD) or payment-in-advance basis, unless a formal credit application has been approved in writing. Alternative payment arrangements and credit facilities are granted strictly at the discretion of The Arena Group.
Secure Payments & EFT Clearing
For the security of all transactions, standard Electronic Funds Transfer (EFT) orders are only processed once the funds officially clear and reflect in our bank account. To bypass this standard bank clearing period and expedite your order, we highly recommend using our secure, instant third-party payment gateways (such as PayFast or OZOW). The Arena Group utilizes the latest encrypted technology for secure transactions and cannot be held liable for any losses incurred if a customer’s credit card is fraudulently compromised elsewhere.
2. Shipping and Collection
Delivery Charges & Limitations
Delivery fees are calculated at checkout based on the size, weight, and required destination of your order. Should your delivery address fall within a remote or outlying area, additional charges or specific delivery limitations may apply; our team will contact you directly to discuss feasible options.
Processing & Dispatch Timeframes
Our delivery timelines are dependent on your location in relation to our Cape Town Head Office.
Standard Stock: Processed within 48 hours of payment clearance.
Non-Standard/Backorder Stock: Subject to supplier turnaround times, typically ranging from 48 hours to 7 working days.
Peak Periods (Nov – Jan): Due to high volumes during the Back-to-School season, standard processing times may be extended to 5 – 10 working days.
Once your order is packed and ready for dispatch, its status will be updated to “Order Completed,” and you will be provided with an estimated delivery date and/or courier tracking number. Deliveries take place exclusively during standard business hours (Monday to Friday, excluding public holidays).
Collection Option
If you opt to collect your order, we will notify you as soon as your package is ready at our warehouse. Collections are strictly by appointment on weekdays between 09:00 and 15:00.
Transfer of Ownership & Lost Goods
Ownership of the goods transfers to you immediately upon signing the delivery or collection receipt. If a verified order is lost or stolen in transit via our courier partners, we will promptly replace the products or provide a full refund or store credit.
3. Returns, Exchanges, and Warranties
Statutory Cooling-Off Period (Online Orders)
In accordance with Section 44 of the Electronic Communications and Transactions Act (ECTA), consumers have the right to cancel an online purchase within 7 days of receiving the goods, for any reason and without penalty. If you choose to exercise this right, you will receive a full refund within 30 days. Please note: The direct cost of returning the goods via courier will be for your account, and this cooling-off period does not apply to custom-made or personalized stationery, eg made up stationery boxes.
Damaged Goods on Arrival
If a package arrives visibly damaged, do not accept the delivery. Refuse to sign the delivery note, mark the invoice as “Damaged Goods,” take a photograph of the package, and email us within 24 hours so we can arrange an immediate replacement. If you discover concealed damage after opening the package, you must notify us within 2 business days of receipt by opening a claim ticket via the Helpdesk in “My Account,” including detailed photographs.
Standard Returns & Exchanges (Change of Mind) Outside of the 7-day ECTA period, we gladly accept returns and exchanges for unwanted items subject to the following conditions:
The request is made within 15 days of delivery or collection.
The product is unused, in its original condition, and in its original packaging (including all manuals, parts, and accessories), rendering it fit for resale.
The original invoice is provided.
Customers are responsible for all courier and delivery costs associated with standard returns or exchanges.
Defective Goods & CPA Warranties In accordance with Section 56 of the Consumer Protection Act (CPA), all products carry an implied warranty of quality. If a product is found to be defective, unsafe, or fails prematurely within 6 months of delivery, you have the right to return it at our expense.
Your Choice of Remedy: For defective goods returned within this 6-month period, you may choose whether you want the item repaired, replaced, or fully refunded.
Exclusions: This warranty does not cover standard wear and tear, damage from the elements, misuse, failure to adhere to user manuals, unauthorized modifications, or third-party repairs.
4. General Liability and Legal Disclaimers
Corporate & B2B Exclusions
Please note that in terms of the Consumer Protection Act (CPA), the statutory protections (including the 6-month implied warranty and standard return rights) do not apply to juristic persons (businesses, corporate entities, or institutions). For such entities, returns and warranties are strictly subject to our standard 15-day policy and original supplier warranties.
Content and Pricing Accuracy
While we strive to ensure that all product descriptions, specifications, and pricing on our website are accurate, we rely on information provided by our suppliers. Product images are for illustrative purposes only. The Arena Group reserves the right to alter pricing and product information without prior notice. Should you purchase an item that is out of stock, or if a pricing error is identified after your payment is processed, you will be notified immediately and offered a full 100% refund.
Limitation of Liability
To the maximum extent permitted by law, The Arena Group, its directors, and its employees shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website, or from the use, misuse, or failure of the products purchased from us. Customers are required to strictly adhere to all provided safety guidelines and product manuals. Our total liability to you for any damages shall not exceed the amount paid by you for the specific goods in question.
Copyright and Intellectual Property
All trademarks, copyrights, and intellectual property on this website (including text, graphics, design, and software) are owned by or licensed to The Arena Group. Content may only be accessed for personal viewing and purchasing purposes. No website content may be copied, downloaded, reproduced, or distributed without prior written consent.
Third-Party Links
Our website may feature links to external third-party websites. These links are provided for convenience and do not signify an endorsement. We hold no responsibility for the content, security, or availability of external sites.
The Arena Group reserves the right to review, update, or amend these Terms and Conditions at any time without prior notice.
