Terms and Conditions

CONDITIONS OF USE

General Terms and Conditions

Please read the terms and conditions detailed below carefully, before ordering from The Arena Group. By ordering any products from The Arena Group and from this website you agree to be bound by these terms and conditions.

The following terms and conditions apply to customers within South Africa.

Confirmed Orders

Payment must be received before any products and goods will be issued for delivery, unless otherwise agreed and confirmed in writing. Therefore all purchases are strictly on a COD basis, except were arrangements were confirmed, or a credit application was approved. These are strictly at the discetion of the Arena Group, and no correspondence will be entered into for reasons of rejections of either alternative arrangements, or granting of credit. The above applies to both online orders and invoiced orders.

After a successful order is placed, our policy is to confirm that the payment funds reflect in our account before we schedule the order for processing. We are unfortunately NOT able to only rely on the submission of a bank “Proof of Payment” (POP) due to the high occurrences of attempted fraudulent payments that we experience on a daily basis when selecting EFT. We urge customers to select one of the secure 3^rd Party Payment Gateways (eg PayFast) to expedite order payments as these reflects instantly mitigating payment delays.

The Arena Group uses the latest and most secure technology and software for all its transactions with its customers.

We will not be responsible if there are any losses incurred by customers whose credit card is fraudulently used on our website or elsewhere.

Ordering Process

Once an order has been placed online, and payment has been successful, the order will be approved by The Arena Group within 48 hours, before the delivery process for any goods and products can commence.

There may be instances that we are unable to deliver to very remote areas and we will indicate so at the time of purchase. We will contact you to discuss further.

Delivery Charges

These are provided to you at the time of the purchase being finalised.

Two delivery options exist I.e. delivery from the Arena Group to you OR you collect from the Arena Group warehouse. Our Warehouse is unfortunately closed to the public under COVID condition restrictions.

Delivery terms and conditions are detailed below.

Returns and Exchanges

Please see our Returns and Exchanges terms and conditions.

Warrantees

Please see our Warrantees terms and conditions.

Product Availability

The Arena Group will endeavour to ensure that all products being sold on their website are available and can be supplied to you in the specified delivery timeframes.

However, we cannot be responsible in instances when stock is not available from our Suppliers.

In these instances, we will communicate with you directly the various options, including offering you a full cash refund if so required.

Cancelling of Orders

Once an order has been placed and paid for, it cannot be cancelled.

If an order has been added to a shopping cart and not yet paid for, it means that the order has not yet been finalised, and the order may be cancelled by removing items from the shopping cart.

Errors in Content and Pricing

The Arena Group has ensured that to the best of their ability, that the content including product description, specifications and prices are accurate.

However, we cannot guarantee that all product descriptions and specifications are 100% accurate as we received this information from our Suppliers.

All our products have a product description as well as an image. The images are for illustration purposes only and may vary slightly from the item in some instances. We will always try to ensure that the correct image is displayed for each product.

In addition, we cannot guarantee stock availability.

We also cannot guarantee pricing. If you have purchased an item that is no longer in stock, or the price has changed, we will offer you a 100% cash refund.

The cost of the product and delivery charges are provided at the time when the order is processed on the website. Every attempt is made to ensure that the correct pricing has been provided, however we reserve the right to alter any information or prices at any time without prior notice.

As indicated, should the price of a product change after you have purchased and paid for the product, we will offer you the option of a full cash refund.

Links to Third Party Websites

The Arena Group website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites. We are not responsible for the content or availability of any such sites.

Data Privacy

Please see our Privacy terms and conditions

Copyright

All copyright, trademarks and all other intellectual property rights in the Arena Group website and its content (including without limitation the website design, text, graphics and all software and source codes connected with the website) are owned by or licensed to the Arena Group or otherwise used by the Arena Group as permitted by law.

In accessing the the Arena Group website you agree that you will access the content solely for viewing and purchasing requirements.

None of the content may be downloaded, copied, modified, reproduced, transmitted, stored, sold or distributed without the prior written consent of the Arena Group.

Changes to Terms and Conditions

We reserve the right to review and update our terms and conditions, at any stage.

Warranties Terms and Conditions

Standard warrantee period

All products carry a warrantee only as directed and stipulated by the Supplier.

Warranty coverage commences from the date of delivery.

Warrantee conditions

All guidelines, recommendations and servicing requirements must be adhered to, in goods, where user manuals have been provided.

There must be no changes or modifications to the product.

Exclusions – The following are excluded and not covered under any warrantees:

Wear and tear of the product or goods.

Damage occurring, when user manual guidelines were not adhered to.

Damage due to the mis-use of the product / goods.

Damage due to fire, water or wind elements.

Products that have been modified.

Repaired products, and specifically not repaired by The Arena Group Suppliers.

Process

Please contact (telephone or email) The Arena Group immediately to report any defects.

Open a claim ticket on the The Arena Group helpdesk system (accessible via “My Account”). Include pictures and as much detail as possible.

The Arena Group will contact the supplier, who will be in contact with you to discuss further.

Items will either be repaired or replaced.

All related delivery charges will be for the account of the customer.

SHIPPING AND RETURNS

Delivery Terms and Conditions

Please take note of the following delivery terms and conditions:

Delivery charges

These are calculated and provided to you, at the time of purchase.

These charges are based on size and quantity of the products, and the required delivery location.

Additional delivery charges will apply to remote areas and may be advised after the completion of an online purchase.

Delivery times

Our delivery timeframes are dependent on the location of the customer in relation to our Head Office, which is located in Cape Town, South Africa.

Under normal circumstances, processing is 24hrs for standard holding stock items. None-standard holding stock items are held by our suppliers, and we are therefore dependent on their turnaround time, which ranges from 48hrs to 7 working days. PLEASE NOTE: we will experience delays during November and January each year due to anticipated high volumes related to Back-to-School sales. Under these circumstances, the normal processing time of 24hrs is extended to between 2 and 4 working days.

Once your order is processed, you will receive an “Order Completed” status notice which implies that your order has been packed and is ready for dispatch or delivery. The date of delivery will be provided at this stage when the order has been processed.

We generally do not deliver on after hours, public holidays and weekends, unless prior arrangements are made and accepted by us and the client.

Delivery Issues

The Arena Group will endeavour to deliver all orders within the specified delivery timeframes, these are provided at the time of purchase or as confirmed after the purchase processing period.

We, unfortunately, cannot guarantee delivery times and we will contact you if there are any issues regarding delivery dates of products and goods.

We require accurate addresses to ensure delivery. If incorrect address has been provided, we will not be held responsible for delivery timelines, and all costs incurred will be covered by you.

Tracking orders

All orders placed outside of the Cape Town surrounding areas will be delivered by courier and will receive a tracking number and your order can be monitored online for progress. You will be regularly updated as to delivery progress.

Ownership

Once goods are received, you will be required to inspect the package and goods to ensure that they are intact and in good condition before signing the receipt of delivery.

Should the product or goods contained in the package be damaged, please do not accept delivery of the goods and follow all steps in our “Damaged Goods Returns Policy”.

Once goods have been delivered to (or collected by) you, and you have signed the delivery note, the ownership of the goods is now transferred to you.

During COVID Conditions, and for both the customer and our staff’s safety protocols, this will not be necessary and we will accept any enquiries and attempt to resolve them speedily once lodged with us.

The Arena Group is not responsible for the use and misuse of any of the products purchased from their website.

We are not liable if goods or property are damaged or people are injured, due to use of the products purchased from us.

The Arena Group does not manufacture any of the products sold on their website, and hence The Arena Group does not accept responsibility on behalf of the vendor who has supplied the relevant product.

We request that you always follow all safety guidelines and manuals.

The following delivery options are available:

The Arena Group will deliver to you. Delivery charges are based on the weight or size of your product, as well as your physical delivery location. Once goods are delivered, and the delivery note has been signed, ownership of goods is transferred to you.

You will collect from the The Arena Group warehouse. The warehouse address will be provided to you. We will confirm with you as soon as a package is ready for you to collect. We will contact you and agree on the collection time. Collection time is weekdays between 9am and 3pm. Once you have collected from our warehouse and signed the delivery note ownership of goods is transferred to you, and you are responsible for the transportation of goods to your premises.

Lost Goods

All orders placed will be delivered. If your order is lost, damaged or stolen, The Arena Group will replace all products within specified timeframe, or provide you with a cash refund or credit that can be used to make further purchases on the The Arena Group website.

Damaged Goods Policy

Most importantly – do not accept damaged goods when being delivered or collected.

Please notify the delivery driver of damaged goods, do not sign the delivery note, and mark invoice as “damaged goods”.

Please assist us by taking a picture of the package and contents and email this to us.

We will contact you within 24 hours to discuss replacement of all damaged goods.

Should you subsequently discover that the goods are damaged (upon opening and attempting to use the goods) please can you inform us immediately of such (telephone or email). You would need to open a ticket on the The Arena Group helpdesk (which can be selected from “My Account”) and provide full details of the damage, including pictures of the damaged item. Please note that you have 2 business days from receipt of the item to notify us of the damage, if not the item will be treated according to the The Arena Group “Warranties Terms and Conditions”.

Returns and Exchanges Terms and Conditions

Please take note of our Returns terms and conditions:

Returns

Custom made products and those marked as not returnable may not be returned.

The product must still be in its original packaging and condition, with all accessories, manuals, guidelines, parts, packaging, etc. – basically it must be in a condition which allows us to resell the product.

All original invoices must be returned to The Arena Group.

No product can be returned if it has been more than 15 days after delivery or collection.

We reserve the right to refuse a return, if the product packaging and product itself has not met all our returns conditions.

Customers will receive a credit note that can be used on the The Arena Group website for future purchases or they may request a replacement or a refund.

Exchanges

Custom made products and those marked as not returnable may not be exchanged.

Save for the restriction above, exchanges for similar products are allowed, however customer will need to cover all delivery costs related to the exchange.

No product can be exchanged if it has been more than 15 days after delivery or collection.

The product must not be damaged or used.