Consumer Protection Act, No. 68 of 2008

Arena Group and Arena Stationery Supplies are committed to conducting business in accordance with the principles and requirements of the Consumer Protection Act, No. 68 of 2008 (“CPA”), and all other applicable South African consumer protection legislation.

We believe in providing quality products, transparent information, fair business practices, and excellent customer service. Our goal is to ensure that every customer enjoys a positive shopping experience, whether purchasing in-store or online.

Online Purchases

Online purchases are afforded additional consumer protections under applicable South African legislation, including the Electronic Communications and Transactions (ECT) Act.

If you are not satisfied with an eligible online purchase because the product does not meet your expectations after delivery, you may be entitled to return the item within the prescribed statutory period, provided that:

• • the item is unused;
  • it remains in its original, unopened packaging where applicable;
  • all accessories, manuals, and original packaging are included;
  • the item is not excluded from return under applicable legislation or our Returns Policy.

Unless the return is the result of an incorrect delivery, defective product, or another circumstance where the law provides otherwise, the cost of returning the goods will normally be for the customer’s account.

Where eligible, a refund will be processed in accordance with our Returns Policy and applicable legislation.

Bulk Orders and Special Orders

Customers placing bulk orders are encouraged to verify that the selected products are correct before completing their purchase.

Bulk orders, specially procured items, customised products, and products ordered specifically at a customer’s request may not qualify for return, exchange, or refund except where required by law, including where products are defective or incorrectly supplied.

Our Commitment

Should you experience any concerns regarding your purchase, we encourage you to contact us before escalating the matter. Our team will make every reasonable effort to resolve any issue promptly, fairly, and amicably in accordance with our obligations under the Consumer Protection Act and applicable consumer legislation.

Consumer Protection Act

The Consumer Protection Act, No. 68 of 2008 seeks to:

• • promote a fair, accessible, and sustainable marketplace for consumer goods and services;
  • establish national norms and standards for consumer protection;
  • improve standards of consumer information;
  • prohibit unfair marketing and business practices;
  • encourage responsible consumer behaviour;
  • create a consistent legislative and enforcement framework for consumer transactions; and
  • establish the National Consumer Commission.

Commencement Date: 31 March 2011 (Government Gazette No. 33581 of 23 September 2010)

Consumer Goods & Services Ombud (CGSO)

The Consumer Goods & Services Ombud (CGSO) provides guidance to consumers and suppliers regarding their rights and obligations under the Consumer Protection Act.

For further information, please refer to:

• Consumer Protection Act, No. 68 of 2008 (Download)
• CGSO Advisory Note 10 – E-Commerce (Download)