Faber Castell | Arena Stationery Supplies

      EXCELLENT  
   Based on 38 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Nkosana Khumalo 
 4 August 2025
 
 
 Trustindex verifies that the original source of the review is Google. 

Owner's reply
Good day. We note your 1 star rating but have no idea why? You do not seem to be one of our customers, and in order to improve our services, the least that you can do is to indicate the reason for the review.
  
 
      Posted on Google  
   
   Jami-Lee Oliver 
 17 January 2025
 
 
 Trustindex verifies that the original source of the review is Google. Amazing service. Quick and efficient! Will order more stationery for the next school year.
  
 
      Posted on Google  
   
   Jay-Nean Rixon 
 23 December 2024
 
 
 Trustindex verifies that the original source of the review is Google. Good afternoon all staff at Arena Stationery Supplies,

I want to take this opportunity to acknowledge the excellent service, comparative pricing and overall outstanding experience I have once again had when dealing with your company and staff.

In a world where complaints are the norm and appreciation is sparce, I feel it appropriate to congratulate you.

At this time of year the adverts are plentiful for Back To School items. Your company is by far the most competitive, the quality is outstanding and the attitude of your staff and drivers is beyond compare.

Thank for making my last two years of purchasing from you as enjoyable as it has been. You are all superstars and deserving of the highest praise.

May you get your orders picked and delivered as soon as possible and you all have a safe and peaceful holiday period.

Many thanks and kind regards,

Jay-Nean Rixon
Plumstead

Owner's reply
Thank you for your kind review. Really Appreciated !
  
 
      Posted on Google  
   
   Hilton Palanyandi 
 25 May 2024
 
 
 Trustindex verifies that the original source of the review is Google. Arena Stationery Supplies and the subsidiary companies offer a friendly, reliable and professional service amidst a challenging economic context. The director Mr Joe February understands his clients and their niche requirements.

Owner's reply
Thank you, appreciated
  
 
      Posted on Google  
   
   michelle langeveldt 
 5 February 2024
 
 
 Trustindex verifies that the original source of the review is Google. 

Owner's reply
Thank you for your kind review
  
 
      Posted on Google  
   
   Talent Talent 
 5 February 2024
 
 
 Trustindex verifies that the original source of the review is Google. 

Owner's reply
Thank you for your kind rating, appreciated
  
 
      Posted on Google  
   
   Sphiwe Dube 
 3 February 2024
 
 
 Trustindex verifies that the original source of the review is Google. I ordered a grade one stationary instead of grade 2 in Jan the 4th if not mistaken about the date. I call and the guy was able to assist with the amendments.

I have a refund of R300+ which was supposed to be made on the same month, upto this day, there is no refund made and no feedback on Whatsapp and emails.  I attempted to call them again but no answer.

I am not sure if I am the only one experiencing this issue or if there are more people who have not received their refund.

Owner's reply
Hi Ms Dube. Our apologies for the delay in processing your refund. We certainly slipped up in this instance. An immediate payment was made earlier for the difference. Again our apologies for any inconvenience caused.
  
 
      Posted on Google  
   
   Adrian Kamoetie 
 3 February 2024
 
 
 Trustindex verifies that the original source of the review is Google. 

Owner's reply
Thank you for the kind rating, appreciated.
  
 
      Posted on Google  
   
   dominic ashley 
 3 February 2024
 
 
 Trustindex verifies that the original source of the review is Google. Hassle Free. Enjoyed the service

Owner's reply
Thank you for the kind rating, appreciated.
  
 
      Posted on Google  
   
   Donxgraphics 
 21 January 2024
 
 
 Trustindex verifies that the original source of the review is Google. Do not understand the mere 5 star reviews on this business, it has been an elapsed time since the 5th January 2024 awaiting my twins stationery supplies from this company and today is dated the 16 January 2024, bearing in mind this is not an overseas delivery where one waits an entire month for your items. The online shopping experience is all star however the deliveries and me contacting them endlessly to no availability nor answering/ late answering on WhatsApp is pure frustrating. I kept being pushed back to say my delivery will be the next day and this coming from the owner/ manager but after follow ups nobody answers a call nada nothing. My kids do not have stationery for their first day of school tomorrow due to the lacking interest of this particular business. I expect my delivery done today even if it's midnight.

Edit: The stationary arrived as at 18th Jan 2024, with an apology however I messaged to say my order clearly stated deliver to my home whereas some other parents in my area received it to their home just not us, also a side note that I messaged these guys and ignored me yet again and cherry on top the text books that I paid for has not been delivered AS WELL. Friends and contributors I believe that this is the most terrible supplier in the entire western cape rather take your chances with Waltons and pay a bit more

Owner's reply
We sincerely apologize for the inconvenience and frustration caused by the delay in delivering your stationery order. It is truly unfortunate that we fell short of meeting your expectations during this crucial back-to-school period and we deeply regret any inconvenience this may have caused. Whilst we had communicated a processing time of 7 to 10 working days for this period, we experienced exceptionally high volume, calls, and WhatsApp messages, and accept the lack of communications by our team as a shortcoming on our side. We will use the learnings to build a better customer experience going forward. In addition, we will also give feedback and engage with the school (for this new partner cohort) regarding unexpected challenges as a result of the changing in arrangements by the school.
  
 
  
  
 
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